Terms And Conditions
1. Introduction
1.1 These Terms and Conditions ("Terms") govern your access to and use of the Luxsso website and the purchase of products from us.
1.2 In these Terms, "Luxsso", "we", "us", and "our" means LUXSSO Ltd (ABN 82 636 969 214), which operates the website located at https://luxsso.com (the "Website"). "You" and "your" means the person accessing the Website or placing an order.
1.3 By accessing the Website, creating an account, or placing an order, you agree to be bound by these Terms together with our Privacy Policy, Refund Policy, Shipping Policy, and any product-specific conditions, each of which is incorporated into these Terms by reference.
1.4 If you do not agree with these Terms, you must not access the Website or purchase products from us.
2. Definitions
In these Terms, unless the context requires otherwise:
- "Order" means an offer submitted by you to purchase one or more products through the Website.
- "Order Confirmation" means our email confirming acceptance of your Order in accordance with clause 8.
- "Custom Products" means custom-made jewellery, engraved or personalised items, resized products, bespoke pieces, made-to-order items, and loose diamonds.
- "Consumer Law" means any consumer protection legislation that applies to your purchase, including (where applicable) the Australian Consumer Law and the consumer protection laws of your country of residence.
3. Changes to These Terms
3.1 We may update or amend these Terms from time to time. Any updated version will be published on the Website and will take effect from the date of publication.
3.2 The Terms that apply to your Order are those in force at the time you place your Order. We recommend you review these Terms each time you make a purchase.
4. Eligibility
By placing an Order through the Website, you confirm that:
(a) you are at least 18 years of age, or you are using the Website with the permission and supervision of a parent or legal guardian;
(b) you have the legal capacity to enter into a legally binding agreement; and
(c) the information you provide to us is accurate, complete, and current.
(b) you have the legal capacity to enter into a legally binding agreement; and
(c) the information you provide to us is accurate, complete, and current.
5. Products and Services
5.1 Luxsso offers the following products, among others:
- natural diamond jewellery;
- lab-grown diamond jewellery;
- loose diamonds;
- engagement rings;
- wedding jewellery;
- men's jewellery;
- children's jewellery; and
- fine jewellery and related products.
5.2 All products are subject to availability. We reserve the right to modify, discontinue, or withdraw any product or service at any time without notice.
6. Product Descriptions, Images, Diamonds & Certification
6.1 We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images on the Website are accurate. However, you acknowledge that:
(a) product colours may vary depending on your device, screen, or settings;
(b) natural diamonds and gemstones contain unique characteristics and inclusions, and no two stones are identical;
(c) handcrafted jewellery may vary slightly from the images or descriptions shown; and
(d) carat weights and measurements may vary within accepted jewellery industry tolerances.
(b) natural diamonds and gemstones contain unique characteristics and inclusions, and no two stones are identical;
(c) handcrafted jewellery may vary slightly from the images or descriptions shown; and
(d) carat weights and measurements may vary within accepted jewellery industry tolerances.
Such variations are inherent to fine jewellery and do not constitute defects.
6.2 Lab-grown and natural diamonds. Where a product contains a lab-grown (laboratory-created) diamond, this is clearly disclosed in the product description. Lab-grown diamonds are not natural diamonds. We do not represent lab-grown diamonds as natural, and we do not represent natural diamonds as lab-grown.
6.3 Certification. Where a diamond or item of jewellery is supplied with a grading report or certificate, that report is issued by an independent third-party laboratory. The grading represents the opinion of that laboratory at the time of assessment. We are not responsible for the grading methodology or opinions of third-party laboratories, and grading standards may differ between laboratories.
6.4 Valuations and appraisals. Any valuation, appraisal, or insurance estimate provided is an estimate for insurance purposes only. It is not a representation or guarantee of resale, replacement, or market value, which may differ.
6.5 Responsible sourcing. We take reasonable steps to source natural diamonds from suppliers who represent that their diamonds are conflict-free and sourced in accordance with the Kimberley Process Certification Scheme. To the extent permitted by law, we rely on the representations of our suppliers and do not independently warrant the origin of every stone.
7. Pricing and Currency
7.1 Prices are displayed in the currency selected on the Website.
7.2 Prices displayed in your shopping cart or wishlist may change due to exchange rate fluctuations, pricing updates, or correction of errors before checkout is completed.
7.3 Applicable shipping costs, taxes, duties, and import charges will be displayed during checkout where applicable. You remain responsible for any duties, taxes, customs fees, or import charges that are not collected at checkout (see clause 13).
7.4 In the event of an obvious pricing error, we are not obliged to supply products at the incorrect price. We will notify you and give you the option to confirm your Order at the correct price or cancel it for a full refund (see clause 8.5).
7.5 Discount codes and promotional offers must be redeemed before their expiry date and:
- cannot be redeemed after expiration;
- cannot be exchanged for cash unless required by law; and
- may not be combined with other offers unless expressly stated.
8. Orders and Order Acceptance
8.1 All Orders are subject to acceptance and product availability.
8.2 Products placed in a shopping cart or wishlist are not reserved and may be purchased by other customers before your checkout is completed.
8.3 When you submit an Order, you are making an offer to purchase products from Luxsso. No contract is formed at this point.
8.4 Your Order is accepted, and a contract is formed, only when both of the following have occurred:
(a) your payment has been approved; and
(b) we have issued an Order Confirmation email.
(b) we have issued an Order Confirmation email.
8.5 We reserve the right to refuse, cancel, or limit any Order (in whole or in part), including after an Order Confirmation has been issued, where:
- payment cannot be authorised;
- fraud or unauthorised activity is suspected;
- a pricing or product description error has occurred;
- the product becomes unavailable; or
- these Terms have been breached.
If we cancel an Order after payment has been taken, we will refund the amount paid for the cancelled items.
9. Payment
9.1 You may only use a payment method that belongs to you or that you have been specifically authorised to use.
9.2 All payment cards and payment methods are subject to authorisation and validation checks by the relevant payment provider.
9.3 Payment must be received in full before products are dispatched.
9.4 Luxsso uses secure third-party payment providers and does not store complete payment card details on its own servers.
10. Customised Products and Loose Diamonds
10.1 Custom Products, including custom-made jewellery, engraved items, resized products, bespoke pieces, and loose diamonds, may require additional production or sourcing time.
10.2 Estimated delivery times for Custom Products are estimates only and are not guaranteed.
10.3 Custom Products may only be cancelled within the period set out in clause 11. Once production, sourcing, engraving, or manufacturing has commenced, a Custom Product may no longer be cancellable.
10.4 Unless required by applicable Consumer Law, Custom Products are not eligible for refund or exchange for change of mind (see clause 14).
11. Cancellation of Orders
11.1 You may request to cancel an Order shortly after placing it. Approval of a cancellation request depends on:
- the type of product;
- the production status;
- the customisation status; and
- the shipping status.
11.2 Custom Products (including loose diamonds) may only be cancelled within 48 hours of placing the Order, and may become non-cancellable once production or sourcing begins.
11.3 We may cancel an accepted Order where fraud, misuse, or a breach of these Terms is suspected.
12. Shipping and Delivery
12.1 Luxsso currently ships only to: the United States, Canada, and New Zealand.
12.2 Applicable shipping charges and estimated delivery timeframes for each destination are set out in our Shipping Policy and are displayed at checkout before you complete your purchase. Estimated delivery timeframes are provided for guidance only and are not guaranteed.
12.3 Custom Products and made-to-order items may require additional production time, and we will keep you informed of your Order's progress.
12.4 We will deliver your Order to the delivery address you provide at checkout. You are responsible for providing a complete and accurate delivery address.
12.5 If your Order has not yet been dispatched, you may request a change to the delivery address by contacting our customer service team as soon as possible. Delivery addresses cannot be changed after dispatch.
12.6 All deliveries require a signature upon receipt. If delivery cannot be completed because no one is available to sign, the carrier may attempt redelivery, hold the parcel for collection, or return it to us in accordance with the carrier's procedures. Additional charges may apply for redelivery or reshipment.
12.7 Risk and title. Title to, and risk in, the product passes to you upon delivery to the nominated delivery address. If you nominate another person to receive the Order (for example, as a gift), title and risk pass to that recipient upon delivery to the nominated address.
12.8 Luxsso is not responsible for delays caused by customs authorities, carriers, weather events, public holidays, industrial action, or other circumstances beyond our reasonable control.
13. Duties, Taxes and Import Charges
13.1 You are responsible for complying with the import laws applicable in your country.
13.2 Where taxes and duties are collected at checkout, they will be displayed before payment is completed.
Where our Website states that taxes and duties are collected at checkout for a particular destination, this applies only where such collection is supported and enabled at checkout. If taxes, duties, GST, customs fees, or similar charges are not collected during checkout, they remain the customer's responsibility and may be payable upon import or delivery.
13.3 Any additional import fees, duties, taxes, or charges imposed by customs authorities after dispatch remain your responsibility.
14. Returns and Refunds
14.1 Our Refund Policy forms part of these Terms. Returns must be initiated within the timeframe specified in our Refund Policy. Unless otherwise advertised on the Website for a specific promotion or product, the standard change-of-mind return period is 30 days from delivery.
14.2 To be eligible for return, products must:
- be unworn;
- be unaltered;
- be undamaged;
- include the original packaging; and
- include any certificates, where applicable.
14.3 You are responsible for return shipping costs unless required otherwise by law. Returns should be sent using an insured courier service with tracking. We are not responsible for returns lost or damaged in transit to us.
14.4 Unless required by applicable Consumer Law, the following items are not eligible for return:
- custom-made jewellery;
- engraved jewellery;
- personalised items;
- resized jewellery;
- loose diamonds; and
- final sale items.
14.5 No restocking fees apply.
14.6 Nothing in this clause limits or excludes any right or remedy available to you under applicable Consumer Law (see clause 23).
15. Complimentary Resizing
15.1 Luxsso provides one complimentary resizing for most engagement rings and wedding bands within the first 12 months following purchase.
15.2 Complimentary resizing applies to changes of up to two sizes larger or smaller. Where resizing exceeds two sizes, additional charges may apply.
16. Ring Resizing Exclusions
16.1 Certain jewellery designs may not be suitable for resizing, including:
- eternity bands;
- tension settings;
- certain pavé settings;
- highly intricate designs; and
- substantial size changes.
16.2 Where resizing is possible, a quotation may be provided before work begins. Minor differences in band thickness following resizing are considered normal industry practice.
17. Product Care, Warranty & Authenticity
17.1 Fine jewellery requires appropriate care. We are not responsible for damage caused by ordinary wear and tear, accidental damage, misuse, improper storage, exposure to chemicals, or failure to follow reasonable care recommendations.
17.2 Where a product is supplied with a manufacturer's or supplier's warranty, the terms of that warranty apply in addition to your rights under applicable Consumer Law.
Where stated on the applicable product page, eligible jewellery is covered by a Lifetime Warranty against manufacturing defects and includes a complimentary Valuation Certificate for insurance purposes. The Lifetime Warranty does not cover normal wear and tear, accidental damage, misuse, loss, theft, or unauthorised repairs.
17.3 This clause does not limit any non-excludable consumer guarantee or warranty implied by law (see clause 23).
18. Product Safety — Children's Jewellery
18.1 Children's jewellery is intended to be selected and purchased by adults.
18.2 Some items may contain small parts that could pose a choking hazard. Children's jewellery should only be worn under adult supervision and is not intended for unsupervised use by young children.
18.3 You are responsible for ensuring that any item purchased for a child is age-appropriate and suitable for the intended wearer.
19. Gift Vouchers
19.1 Gift vouchers must be used in accordance with their stated terms and expiry dates.
19.2 Gift vouchers:
- may be used for full or partial payment;
- cannot be topped up;
- cannot be redeemed for cash except where required by law; and
- cannot be transferred for value.
19.3 Luxsso is not responsible for gift vouchers that are lost, stolen, destroyed, or used without authorisation.
20. Customer Accounts
20.1 You are responsible for maintaining the confidentiality of your account username and password.
20.2 You are responsible for all activity occurring under your account unless and until you notify us of unauthorised use.
20.3 You must notify Luxsso immediately if you suspect unauthorised access to your account.
21. Reviews and User-Generated Content
21.1 If you submit reviews, comments, images, or other content to the Website, you grant Luxsso a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our business.
21.2 You must not submit content that is unlawful, defamatory, misleading, infringing, or offensive. We may remove or decline to publish any content at our discretion.
22. Marketing Communications
22.1 Where you have consented, we may send you marketing communications about our products and offers.
22.2 You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. Opting out of marketing does not affect transactional communications relating to your Orders.
23. Warranties, Consumer Rights and Liability
23.1 Nothing in these Terms excludes, restricts, or modifies any right, guarantee, or remedy that cannot be excluded under applicable law, including the Australian Consumer Law and any mandatory consumer protection law of your country of residence.
23.2 Subject to clause 23.1, and to the maximum extent permitted by law:
(a) we exclude all warranties not expressly stated in these Terms;
(b) our total liability for any claim is limited to the amount paid for the relevant product; and
(c) we are not liable for any indirect, incidental, consequential, special, or punitive damages.
(b) our total liability for any claim is limited to the amount paid for the relevant product; and
(c) we are not liable for any indirect, incidental, consequential, special, or punitive damages.
23.3 Where a product fails to meet an applicable consumer guarantee, your remedies may include repair, replacement, resupply, or refund, as required by law.
24. Indemnity
To the extent permitted by law, you agree to indemnify Luxsso and its directors, officers, employees, affiliates, contractors, and representatives against losses, claims, damages, liabilities, expenses, and legal costs arising from:
- your misuse of the Website;
- your breach of these Terms; or
- any unlawful conduct by you.
25. Intellectual Property
25.1 All content on the Website, including text, images, product designs, graphics, logos, trademarks, videos, and software, is owned by or licensed to Luxsso.
25.2 You are granted a limited, non-exclusive, non-transferable licence to use the Website for personal and non-commercial purposes only.
25.3 You may not copy, reproduce, distribute, publish, modify, scrape, or commercially exploit any Website content without our prior written consent.
26. Acceptable Use
26.1 You agree not to:
- provide false information;
- impersonate another person;
- violate any applicable law;
- interfere with the operation of the Website;
- distribute malware or malicious code;
- scrape or harvest data from the Website; or
- attempt to gain unauthorised access to our systems or any account.
26.2 We may suspend or terminate any account involved in prohibited conduct.
27. Third-Party Websites
The Website may contain links to third-party websites, including couriers, diamond certification providers, payment providers, and other external services. Luxsso is not responsible for the privacy practices, content, or accuracy of third-party websites.
28. Force Majeure
Neither party is liable for any delay or failure to perform resulting from events beyond its reasonable control, including natural disasters, pandemics, cyber incidents, transportation interruptions, supply chain shortages, government actions, and industrial disputes.
29. Tourist Refund Scheme
29.1 The Australian Tourist Refund Scheme (TRS) allows eligible travellers departing Australia to claim a refund of GST on certain goods purchased in Australia and carried out of the country.
29.2 Eligibility is determined solely by the relevant Australian Government authorities. Customers intending to claim under the scheme should ensure that the purchaser's name matches their travel documentation, that invoices are retained, and that all scheme requirements are satisfied. Luxsso makes no guarantee regarding eligibility or approval of any claim.
30. Electronic Communications
You consent to receiving notices, invoices, confirmations, and other communications electronically. Electronic communications satisfy any legal requirement that such communications be in writing.
31. Website Availability
Luxsso may modify, suspend, or discontinue any part of the Website without notice. We do not guarantee uninterrupted or error-free availability of the Website.
32. Complaints and Dispute Resolution
32.1 If you have a complaint, please contact us first at contact@luxsso.com so we can try to resolve it promptly.
32.2 The parties agree to use reasonable efforts to resolve any dispute through good-faith discussions before commencing legal proceedings. Nothing in this clause prevents either party from seeking urgent relief or from exercising any right available under applicable Consumer Law.
33. General Provisions
33.1 Assignment. We may assign or transfer our rights and obligations under these Terms. You may not assign or transfer your rights or obligations without our prior written consent.
33.2 Waiver. A failure or delay by us to exercise any right under these Terms does not operate as a waiver of that right.
33.3 No agency. Nothing in these Terms creates any partnership, agency, or joint venture between you and Luxsso.
33.4 Survival. Any provision that by its nature is intended to survive termination (including clauses relating to intellectual property, liability, and indemnity) survives.
33.5 Headings. Headings are for convenience only and do not affect interpretation.
33.6 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
33.7 Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any product-specific conditions, constitute the entire agreement between you and Luxsso.
34. Governing Law
34.1 These Terms are governed by the laws of New South Wales, Australia.
34.2 The parties submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
34.3 Nothing in these Terms limits any mandatory consumer right available to you under the laws of your country of residence.
35. Contact Us
Luxsso Support Concierge
Entity: LUXSSO Ltd (ABN 82 636 969 214)
Contact Email: contact@luxsso.com
Last Updated: 30/06/2026
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